Woodworking-Kits.com is a subsidiary of Cottage Craft Works LLC all policies, terms and conditions will fall under the parent company Cottage Craft Works LLC.
Generally orders after being processed will ship within 5-10 days. We have listed on those product pages where the shop may take additional time to ship.
Our products come from small American owned shops where the owner still touches the products they make and sell. Over 90% of our shops are Amish owned without computers or direct telephone communications. With so many shops and the lack of electronic inventory we do not always know when a product is backlogged or out of stock.
Shipping times are estimated. Many of these cottage based businesses are very small one to ten person shops, and because of the time, season, detail, and quality of the products, they may encounter a back log of orders which may extend shipping times beyond normal. Many of our Amish cottage vendors only communicate by Fax or US Mail which sometimes delays the order by a few days. If you have a custom order, with a short time frame, such as a birthday or Christmas, just drop us an e-mail at [email protected] so we can estimate shipping time.
Because some of the Amish do not use computerized systems and with the delay in communication, some of the products may be shipped without sending an automated tracking number. The order may also still show processing when the customer logs back into the site. If this is the case and the customer feels the order is taking longer than it should they can drop us an e-mail and we will check on the status.
Our checkout module combines shipping cost for multiple products. While this works well for most of our products, the shipping module does not always take into account the cost of additional boxes having to be shipped separately or packages being shipped from different vendors from across the country. When this occurs we will attempt to absorb as much of the additional shipping cost as we can.
ADDITIONAL SHIPPING INFORMATION
At times we may need to contact the customer to request additional shipping if they want to continue to process the order. If not we will refund that portion or all of the order as requested by the customer.
When an order is turned over to a third party shipper we can only assume the order was delivered by delivery conformation. Cottage Craft Works LLC cannot assume responsible or be expected to issue a refund for lost or stolen items once an order has been delivered to the customer.
If you have special delivery instructions you should notify UPS, FEDEX and USPS of those instructions. Absent of those instructions the carrier may simply leave the parcel at the front or side door. Please also include them in the comment section upon checkout and we will try to convey them to the carrier.
Some companies will try to lure you with free shipping or shipping as low as a dollar. The fact is we all have shipping costs to factor into the sale of a product. They have simply increased the markup of the product to include shipping cost into the overall product cost so they will cover shipping cost to the most distant locations. Some will double or even nearly triple the cost of the product. Depending on your location from the actual shipping point this may not be a good deal for you at all.
Cottage Craft Works LLC is a small family ran company. We will go out of our way to help keep our customers satisfied. We do understand returns sometimes will be needed. We have a 100% satisfaction money back guarantee within the first 30 days of purchase. If you need to return an item then please follow the steps/procedures.
Any purchase made on Cottage Craft Works.com, a local vendor, or product bought at a trade show may be returned under the following degrees:
1) You’re not happy with the particular style, color, or make of the product, and wish to exchange it for the same product. Or
2) Product appears to faulty/broken because of workmanship.
Cottage Craft Works offers a one year warranty from the date of purchase on all of our products. Cottage Craft Works LLC reserves the right to repair or replace the item upon inspection. However, Cottage Craft Works LLC will not warranty product that has been abused, or has more than normal wear and tear. Manufacture warranty may exceed the one year Cottage Craft Works LLC warranty stated above. Cottage Craft Works LLC is not responsible for damages incurred during shipping. While we try to package and ship all of our products to the highest quality standards, we cannot attest to how the shipping vendor will handle it. Refunds do not apply on custom engraving, carving, or special order items that cannot be restocked. We will work closely with the customer step-by-step on these products to be sure they obtain the finished product they envisioned. If we can restock a portion of the item such as a base to a box turkey call we will give the customer a partial return. Unless the product appears to be faulty/broken because of workmanship, the customer will be responsible for shipping cost to and from the Cottage Craft Works vendor. This includes the initial shipping cost. Some of our vendors do charge a restocking fee for simple returns that will also be deducted from the refund.
Please do not assume and ship back a return to our general mailing address. We will provide you with the correct return address. Shipping to our general mailing address may create additional charges to the customer in order for us to ship it to the correct address.
If you want to return an item, please email [email protected] with the following to expedite your case:
Order Number (Usually found on your invoice)
Reason for Returning
OUR CUSTOMER SERVICE HOURS ARE:
Monday through Friday, 9AM to 6PM (CST). (We are closed on the Weekend).
You may reach us at 281-638-0050.
For Mail Inquiries, please mail to:
Cottage Craft Works Customer Support
P.O. Box 771 Brookshire, TX 77423
Phone: 281-638-0050 Fax: 281-391-4387
If the above following terms are met, then Cottage Craft Works will immediately send a product replacement or refund, depending on what you choose. If the product is not damaged or faulty in any way in terms of craftsmanship/workmanship, we cannot issue a refund after 30 days. This is due to that most of our products are handmade, and take great labor to make. If you wish to make an exchange for a similar product of the same category, we do accept exchanges as long as Shipping and Handling are paid. Also, depending on the product, your return maybe subject to a restocking fee. Custom made orders cannot be cancelled.
Other orders canceled because a customer changed their mind will be subject to a 5.0% cancellation fee to cover our credit card and merchant fees. If you have any more questions, feel free to e-mail us at [email protected] or simply use the contact us form. This page was last updated Jan 1, 2016.